Terms of service

Qbite is software for running restaurants: point of sale, billing and invoicing, kitchen display, table and reservation management, QR ordering, staff access and reports. We provide it over the internet as a subscription. Features differ by plan, as described on our pricing page.

• Give accurate details and keep them up to date, including your business name, address and GSTIN.
• Keep passwords and PINs private. You are responsible for what happens under your account and for the staff you add.
• Tell us straight away if you suspect someone has misused your account.

• New accounts get a 14-day free trial with every feature. We won't charge you unless you choose a paid plan. If you don't, new orders pause 7 days after the trial ends; your data is kept. The trial includes up to 2 outlets.
• Plans are billed per outlet in advance, every quarter, half-year or year, as you choose. Your total is the plan price times your open outlets, on one plan, one renewal date and one bill. An outlet added mid-period is charged for the days left until renewal. The price shown is the total you pay; no GST is charged on it.
• If a payment fails, we will remind you; if it stays unpaid for 15 days, we may pause the account until it's settled. Your data is kept while paused.
• We may change prices for future billing periods with at least 30 days' notice. A price you've paid for doesn't change during that period.
• Refunds follow our refund policy.

• Tax and legal compliance stays with you. The software helps you produce GST invoices and reports, but you are responsible for your tax settings (rates, HSN/SAC codes, GSTIN), for checking your invoices, and for filing returns. Please have your accountant review your set-up.
• Get any consent you need from your guests and staff before recording their personal data, and use it lawfully. If you turn on automatic WhatsApp messages, tell guests they'll get their bill or reminder on WhatsApp when you take their number. These messages come from our WhatsApp number, and a guest who replies STOP gets no more from any restaurant on the service.
• Keep the devices you use secure and up to date. Offline billing stores unsent bills on the device until they sync; don't clear a device's data or retire it while bills are waiting to sync.

Don't use the service for anything illegal, to send spam, to break or probe its security, to overload it, to copy or resell it, or to reverse-engineer it. We may suspend accounts that do, after notice where reasonable.

Your restaurant's data belongs to you. You give us permission to store and process it only to provide and support the service, as set out in our privacy policy. You can ask for a copy at any time, including when you leave.

We work hard to keep the service running and to fix problems quickly, and we back up data every day. We can't promise it will never be interrupted: planned maintenance, internet outages and third-party failures can happen. Offline billing reduces the impact of connection problems at your outlet but doesn't cover every feature. Support is available through the channels for your plan.

Some features rely on other providers, such as payment gateways, messaging services or delivery platforms. Their own terms apply to them, and we aren't responsible for their services, fees or availability.

We own the software, design and brand. Your subscription gives you a non-exclusive, non-transferable right to use it for your business while your account is active. Feedback you send us may be used to improve the product.

The service is provided “as is” to the extent the law allows. We are not liable for indirect or consequential losses, such as lost profits, lost business or lost data that could have been avoided by following these terms.

Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

You can cancel at any time from your account or by writing to us; your plan runs to the end of the period you've paid for. We may end these terms if you seriously breach them and don't fix the breach within 15 days of notice. After an account closes, we keep your data for 90 days so you can export it, then delete it as described in the privacy policy.

These terms are governed by the laws of India. We'll try to resolve any disagreement by talking first. If we can't, the courts at Ahmedabad, Gujarat have exclusive jurisdiction.

We may update these terms. For changes that matter, we'll tell account owners at least 30 days before they take effect. Continuing to use the service after that means you accept them.

Harsh Shah
Ahmedabad, Gujarat

Email: support@qbite.in