We want you to pay only for a service you're happy with. This is how cancellations and refunds work for Qbite subscriptions.
1. Free trial
Every new account starts with a 14-day free trial. Nothing is charged during the trial, and if you don't choose a plan, nothing is charged after it.
2. First payment
Plans are billed quarterly, half-yearly or yearly. If you cancel within 14 days of your first payment on any plan, we refund it in full. This covers the first subscription payment only, not outlets added afterwards.
3. Cancelling later
Cancel at any time after that and your plan stays active to the end of the period you've paid for, then doesn't renew. We don't refund the unused part of a period.
4. Changing plan or period
Moving to a bigger plan or a longer period takes effect straight away; we credit the unused value of your current period against the new one. Moving to a smaller plan or shorter period starts at your next renewal.
5. Charged by mistake
If you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 30 days and we'll refund the difference in full.
6. How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
7. Adding or closing outlets
An outlet added or reopened mid-period is charged for the days left until your renewal date, and that charge isn't refundable. If you close an outlet, its paid seat runs to your renewal date with no refund: you can add or reopen an outlet free until then, and from renewal you pay only for the outlets that are open.
8. Payments to restaurants
Payments guests make to a restaurant (for food, through UPI, card or online links) are between the guest and the restaurant. Please ask the restaurant about refunds for those.
9. Ask for a refund
Write to us with your account email and outlet name, and we'll reply within two working days.
Harsh Shah
Ahmedabad, Gujarat
Email: support@qbite.in